HP TX2500 Tablet PC Keyboard Does Not Work

We recently purchased a HP TX2500 Tablet PC (laptop) to use with our POS Software for demo’s, tradeshows, etc and prior to the laptop being 1 week old, the keyboard stopped working. The touch screen and the touch pad both worked, so we were able to ‘use’ the laptop and access the menus, but the keyboard function was not restored even after removing and re-installing the drivers.

To resolve the issue, do the following

  1. Put the laptop in Tablet Mode by rotating the screen away from the keyboard
  2. Reboot the computer
  3. While the laptop is rebooting, turn the screen back around to ‘normal’ mode’