Exception Reporting In Your POS Software
How many retailers look at an exception report daily? My guess is probably very few. You need to know everything that goes through your Point of Sale Software that is outside the normal, full priced transaction. When I look at this report, I would like to see which clerks are discounting, marking down, backing out of transactions, trying to void or anything outside of a normal full retail sale. If an employee shows up on the exception report many times, this will tell me that I ether have a poorly trained employee or they are attempting to manipulate the POS Software. Looking at the exception report will give you the ability to isolate a problem in a day, rather than finding the problem a month down the road and thousands of lost dollars. Every day you should look at a sales summary report, an operations summary report, exception report and a stock evaluation report. After you have done this and had that second cup of coffee, you can feel good about being a well informed business owner.