This Time, Things Will Be Different
A few years ago, there was a study of companies that had gone through two computer POS Software installations. The research drew conclusions regarding the importance of issues such as price, software functionality, training, support and other items considered in the decision process. The first time around, price was number 1 and support was number 9. The second time around, these same companies, listed support as number 1 and price as number 7!
ProphetLine’s Support Center is responsive: 85-90% of all calls are answered immediately by a technician, you are not on hold, and no call back is necessary. Most returns are handled within an hour of the initial call. However, we set a maximum time frame so that if your problem is not addressed within the time frame, you can call back and make sure that some extraordinary circumstances have not arisen.