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ProphetLine POS has been our lifeline for seven years in our four retail stores. The software is robust and offers many more functions and ...
Read MoreWhen you have a big sale ahead and everything needs to go perfect, it doesn’t take much to ruin the day. Your POS Software system is acting up, you call tech support and two hours later there is still no response. This is probably when you realize that you have made a big mistake in your purchase and all the features and functionality in the world are not going to make up for the fact you can’t get good support. ProphetLine POS Software support prides itself in answering 80% of the calls immediately and the other 20% on a call back basis in less than 10 minutes.
A few years ago, there was a study of companies that had gone through two computer installations. The research drew conclusions regarding the importance of issues such as price, software functionality, training, support and other items considered in the decision process. The first time around, price was number 1 and support was number 9. The second time around, these same companies, listed support as number 1 and price as number 7! We set a maximum time frame so that if your problem is not addressed within the time frame, you can call back and make sure that some extraordinary circumstances have not arisen. These guidelines are available at support tab.
Point of Sale Software is easy, anybody can do it. Good inventory management is difficult, few can do it right. All POS Software companies can pop drawers, print receipts, keep track of inventory quantity, ect., but few can do the difficult inventory management correctly. ProphetLine Point of Sale Software has invested heavily in fully integrating and automating the Retail Stock Ledger and Open-To-Buy. This seamless integration makes it easy for you to understand the dynamics of good inventory management.
Other built in features in ProphetLine POS Software are consignments, trade-ins, rentals and reservations, seamless accounting and automated e-mail marketing. Make the right choice for your specialty retail business.
There is a large amount of big companies gobbling up small companies in the POS Software arena. Every time we turn around, one of our former small competitors is being bought by a large publicly traded company. What does this mean for the small retailer? You will probably lose that intimate relationship you might of had in the past. The publicly traded companies are only interested in quarterly results and this leads to a lack of innovation and a good long term strategy.
ProphetLine is a small to mid-sized POS Software company that works at customer relationships and the long term goal of improving the retailer’s technology advantages. We have no pressure to meet quarterly goals which can hamper the quality and innovation of the product. When you think about buying your first or next POS Software product, ask yourself if being just another number is adequate or would you prefer to have a company that thinks of themselves as your business partner and friend.
ProphetLine POS Software is a high performance all-in-one retail management solution that makes store technology simple. When other software companies tell you their software integrates with other applications, it usually means complicated, technical knowhow is needed. Forget about import/export, "integration" and other technical procedures, because ProphetLine POS Software is one complete system.
All sales and purchasing data is automatically/seamlessly moved to the Retail Stock Ledger to give retailers quick views of the vendor, department and class level performance of their inventory. If a department is under or over stocked, or certain vendors don’t perform as well as others, you know immediately. Open to buy plans can be built with full confidence that all the data is concise and factual. Open to Buy plans are also updated continuously by the system as months pass, resulting in truly perpetual plans. All these functions are built into ProphetLine and not add ons that require the "easy" integration and technical procedures that other POS software companies promise.
In our fast paced globally connected world, I find myself asking potential meeting attendees ‘what time is it where you’re at?’. This is just a common question these day with us conferencing/doing demos of POS Software with others in multiple time zones and/or on the other side of the globe.
This year could make that question a little more difficult to communicate as the change to Daylight Savings time has been moved. Although the effect sounds minor and most computer systems already have an update available to keep your time correct, the update may or may not be applied to all computers involved.
When you schedule that conference on March 11th to demo the new ProphetLine POS Software, will it be at 11 CST, 10 CST or both (if some computers are unpatched and don’t change the time correctly)?
Want to make things worse, what about your VCR and the recording you are counting on of ‘Heroes’ or ‘CSI’. Will the time be right or will you get to find out what comes on after the show you wanted to see?
Install updates for your computers and cell phones if available. Verify the date on the computer, in your POS Software, your calendar software and other time sensitive applications. Most vendors will have some utility to check/update the dates you already have. Microsoft advises heavy calendar users to download a small program known as ‘tzmove’ (time zone move). It is designed to retrofit all previous appointments to the new daylight saving rules.
How many retailers look at an exception report daily? My guess is probably very few. You need to know everything that goes through your Point of Sale Software that is outside the normal, full priced transaction. When I look at this report, I would like to see which clerks are discounting, marking down, backing out of transactions, trying to void or anything outside of a normal full retail sale. If an employee shows up on the exception report many times, this will tell me that I ether have a poorly trained employee or they are attempting to manipulate the POS Software. Looking at the exception report will give you the ability to isolate a problem in a day, rather than finding the problem a month down the road and thousands of lost dollars. Every day you should look at a sales summary report, an operations summary report, exception report and a stock evaluation report. After you have done this and had that second cup of coffee, you can feel good about being a well informed business owner.
In today’s highly competitive retail environment, today’s hottest selling item can be tomorrow’s old news. If your current Point of Sale Software does not give you inventory views for all of your retail store locations, you are playing the game blind. Visibility across your chain is vital to keep the fast moving items fully stocked. Automatic re-order points are critical to maintain adequate inventory and to prevent overstocking.
Controlling inventory investment is the primary reason retailers should purchase POS Software/Store Retail systems. You need a retail stock ledger to give you the precise information to understand the movement of your inventory and a well thought out Open- To-Buy plan to forecast your future needs. A well-planned Open-to-Buy program lets sales revenue pay for incoming merchandise rather than having to borrow money. With ProphetLine’s Open-To-Buy, built into their POS Software, you will be able to develop and execute your buying plan easily and accurately. You can now have a managed buying plan, which will improve your stock turn rates, cash flow, gross profits and return on inventory investment.
Some of the nation’s top retailers are named as defendants in a lawsuit that claims about 50 retail chains are violating a provision to the Fair and Accurate Credit Transactions Act (FACTA) that makes it illegal for a retailer to print more than the last five digits of the credit or debit card number and they also can’t print the card’s expiration date on the receipt. Most of the phases of the act took effect on December of 2006. A majority of retailers and the POS Software they use are compliant and the consumer has nothing to worry about. If you are a retailer that is using non-compliant POS Software, you need to have this resolved immediately.
